AMS Transportation Services Inc.

I will keep this short as we have been 6 months trying to resolve a claim in relation to damaged furniture.
In short:
Movers arrived, one guy in his late 70's and young guy, both who spent the whole time complaining about how bad it is working for AMS.
We gave them the exact address and explained the one way road system at apartment, driver/mover said they were not told about 1 way system and arrived with 80 foot long trailer and blocked road for 3 hours, very irate neighbours and police were called as well, luckily there was a call on radio for all police to attend and they did not return, overall nightmare.
Movers left carpets covered with dirt from snow outside and sidewalk dirt. They were supposed to used temp carpets for wet trolley wheels.
Furniture arrived 2 days later after I took two days off work and flew from Saskatchewan to Ontario to help with the arrival, so I was not there when furniture arrived, Leather furniture was scuffed and tv was missing. Unbelievable.
Seriously do not use this company, Bruce Told me himself claims are ignored!! As for the packing, have a look at the pictures. Also the refused to transport ANY liquid, Zero.
Avoid them at all costs.

Move size: 2 Bedroom Home Service cost: $3000

They have delivered all my items from Saskatchewan to Boston in couple of weeks, nothing damaged or stolen, all was carefully wrapped, no problems across the border.
I did experience problems others had - one day late for pickup (well things happen on the road), poor communication (they do keep in touch though, just relax), charge money right after pickup and before delivery (strange, but again relax).
We all chose them because the quote was cheap (got mine from Relocation Services Canada), other moving companies were offering 2-3 times more than these guys, so you might as well forget those negative moments.
Overall, they do what they are supposed - deliver goods from point A to point B cheap. In the end, I was pleased, so to do these guys a justice I am giving them excellent rating.

Service cost: $2500

We used this company to transport our furniture from Florida to Collingwood and it was a complete disaster, despite all of the assurances from AMS that they were the best company for the job!

Firstly, on the day of the move they ran over the allocated elevator time at our condo due to their staff arriving 2.5hrs late (a time that AMS had requested to arrive). Our condo tried to charge us an additional $250 for extra elevator time, AMS refused to pay this but luckily I managed to talk the condo management in to not charging me.

AMS then rushed to complete the move out and damaged nearly all of our furniture in the process. Despite assurances that they take great care with property and that everything would be safely wrapped, their staff arrived without enough wrapping blankets. I explicitly said to their staff on numerous occasions that I didn’t want our new white sofa leaving the apartment without it being wrapped, but when I was then trying to deal with the building management to prevent them charging us for the additional elevator time, AMS staff took the sofa to the truck unprotected.

When I realized what was happening, I went down to the truck and caught them dragging our $5000, 8 month old white sofa across the floor of their rental truck unprotected. At this point I tried to call the AMS office numerous times but there was no response. I called dispatch and informed them of what was happening and they seemed as shocked as I was about the situation and said they would speak to the team.. but by that point it was too late.

As expected, on arrival in Toronto all of the furniture was incredibly dirty and / or damaged:

Sofa: our sofa was covered in black dirt, hand prints, damaged fabric. In addition, one part of the sectional was a completely different color to the other. It looked as if it had sustained water damage

Mattress: The mattress arrived covered in dirt and again appears to have significant dirty water damage on one side

Book Shelf: The book shelf has had one complete shelf torn off and another one partially damaged.

Box Spring: The box spring arrived covered in dirt and stained

Headboard: the headboard was covered in dirty finger prints and has damage to one leg and the trim

Chair: one of our chairs arrived with dirty finger prints over one side

Lamps: three of our lights arrived with damage to the shades. The delivery person said that they should have been boxed. They were attached to the lamps when they were collected and it was not mentioned that they needed to be boxed which we would have done there and then with our other boxed items. Instead, AMS staff removed the shades at some point after collection and damaged them in the process or during shipping.

All of our furniture was less than 8 months old and we have receipts for all of the purchases. We submitted a damage claim for $5200 to AMS and after chasing and chasing for 6 months they finally mailed us a check for $19.

Needless to say, we will be taking legal action now. Please do your homework before using this company.

Move size: 2 Bedroom Home Service cost: $1972

We hired this company to move my family from Ontario to BC in June 2011. When our stuff had finally arrived we had to pay for them to finish the delivery. The delivery guy complained that he was unaware that there was a single flight of stairs. He did not give me any time to mark off the incoming boxes to make sure that everything was all there, and nothing was damaged. My husband signed the paper only to find out that we were missing several boxes of stuff. Some was my son's books and toys. I also had broken angel collectibles. When I contacted the company the next day, they said that it was too late as my husband signed that all was there. I contacted the BBB, but they were of no help at all. We did not recover our missing items, nor were we reimbursed for our lost or stolen items.

Service cost: $1300

Do not use this moving company.  We hired relocation services Canada for a move from Ohio, USA to BC, Canada and AMS handled the move.  The dispatch and driver who did the pickup were great and if they had done the entire thing, we would have been happy.  However, Wayne, the dispatch in Calgary who handled our delivery was terrible.  He showed up 1 hour late at the Canada customs clearinghouse after he'd confirmed 10 minutes before our appointment that he would be on time.  On multiple occasions, he told us he would call us to tell us when our delivery time would be.  He did not call us a single time, and when we called him, he denied saying he would call us.  He refused to give us a specific delivery time (he wouldn't even confirm a delivery day until the day before), but instead said the delivery would be late afternoon the day before the delivery ended up coming, so we wasted an afternoon waiting.  He also refused to give us the driver's phone number so we had no way of checking on our delivery time.  Whenever we spoke to him, Wayne was rude and unprofessional. There was damage to a few pieces of furniture, but that was minimal.  If there is any chance that Wayne is handling your move, I would avoid this company.

Service cost: $2300

We originally went with moving.ca Two Small Men with Big Hearts because they were great to deal with and customer service along with quote was fantastic. I was then told my file was being passed on to Wayne the dispatch at AMS Transportation. They based our weight on the amount of bedrooms being moved, were going to ship our vehicle and the quote was around $4100 from BC to Alberta. The men arrived very nice and eager to help and then the day got longer and longer and they were telling us we had to much stuff and no one told them to bring 3 guys instead of 2. They couldn't bring the vehicle in the same load as promised and sent it days later. Once delivered to the storage locker items had to be taken off the truck and sorted a bit due to being in storage a while. The driver Dan was completely abusive and neurotic, was yelling and swearing at us in front of my daughter about how his job was to empty the trailer and get the F out of there. He was un-willing to help us load the locker like we needed it done. He began belittling us, mocking us and throwing fits about how we were doing things. A video was taken of the driver/mover Dan and forwarded to their head office. We had damaged items and his response was "not my problem!"DO NOT HIRE these people or if your move gets sold to them then cancel it!

Service cost: $5600

I hired Relocation Services Canada to move me from  Ontario to Alberta. Relocation Canada contracted my move out to AMS transportation. My contract stated my belongings would arrive in 7-10 business day. My belongings arrived after 15 business days  following several attempts to get them to honor the time spread on the contract. Wayne their rep in Calgary was very rude and in-sensitive to my plight.  When the items arrived several items of furniture and electronics  were damaged, and duly noted by the delivery driver. When I submitted my damaged claim having paid almost $500 for extra insurance coverage, I was offered partial compensation for  some of the damaged items. I have to take them to court to get full compensation. Pay attention to the inventory sheet at pick up  and look for the codes Sc, ch, etc meaning chipped scratched, they assigned these codes to my brand new furniture, luckily they were not damaged during transit. If they were I would not have any claim because by signing the sheet you are agreeing that the items were damaged before pickup. DON'T USE THIS COMPANY FOR YOUR RELOCATION, YOU WILL REGRET IT.

Service cost: $7000

I used Reloction Services Global, once the deal was done RSG just dropped off the map, I understand that AMS was doing the move but the person who quoted and was eager to earn my business was RSG, would sort of made sense that they'd be my customer service. The biggest problem I had with this tandum was the fact that RSG did specify on the email I got that the movers could take anywhere from 7 to 17 business days but verbally sold me the "fact" that they normally deliver from 5 to 7 days, 10 tops, after the pickup, with that in mind my family and I drove down with 5 day's worth of clothes. 4 weeks later, yes, 4 weeks! and major frustrations afterwards we finally got our stuff. If you do use this company just be aware of the 7-17 business days.

Service cost: $5000

Im not totally sure how to rate this company.  They weren't good overall, but they did have some good points. I had asked for pick up on a date and they arrived on the organised time and they did a fantasic job of wrapping and protecting everything.  The only issue with the pick up was that they have a key on their inventory list for scratches, dents etc.  They marked on all items that could possibly have scratches that they were scratched on every surface.  This was even on very near new items that were in perfect condition.  It didn't matter as nothing was damaged but it is something to watch. Our problems came on delivery.  At the time of pickup we didn't know the possesion date of our new house.  So we asked them to store for a few weeks, when I knew the date I called straight away and I thought I was booking in a delivery.  Turns out it was a waste of a phone call. when I called a few days before the date I required my gear Wayne told me he would look at it tomorrow and see when he would be able to fit it in.  This is where it started.  We got a severe lack of communication, when he did answer his phone it was alway "it will be sometime late next week" or something of that description.  There was even one time he told me it will be next wednesday afternoon, then there was no more communication and we could not get hold of him.  So ever hopeful I waited at the house all day with the hope our gear would show up.  Of course it didnt.  We even offered to come pick our gear up from Calgary(we are in Edmonton) and they wouldn't entertain that idea. Eventually we found numbers for Waynes superior and we did get a date set etc.  4 weeks after we wanted it. When they did finally deliver he contacted a guy with a tractor trailer, which was completely inappropriate for delivery to residential propertys.  So WE had to arrange for a smaller truck to come and tranfers the stuff to, to actually get it to the house. Overall, I wouldn't recommend this company as it was a source of real frustration.  however we did get all gear delivered in good condition eventually.  So the feelings of  anger you get when you are waiting for your things do mainly disappear once you have them. Please note I did not actually choose this company, I booked my move through Global Relocation Services and they farmed my move out to AMS.  This was done without my knowledge. Also at some stage early in the process I asked for a receipt, the response I got was most people just look at their credit card bill, when I mentioned that wasn't really what I was after, they said they were going to get back to me, never did.  I later had bigger worries with this company so didn't bother with this battle.

Service cost: $1700